Fastrack to excellence: Creating the call centers of tomorrow

BT empowers DHL to shape the future of customer interaction with cutting-edge CCaaS solutions.

The DHL Customer Charter

At BT, we value our partnership with DHL and our role in supporting your mission as a global leader in logistics. Our ‘Customer Charter’ outlines five key commitments at the heart of our promise to you. Core Values


Our digital hub aims to strengthen the partnership between BT and DHL by delivering valuable insights, innovative solutions, and opportunities for growth. We are committed to fostering mutual success and enhancing operational efficiency.

The DHL Customer Charter

At BT, we value our partnership with DHL and our role in supporting your mission as a global leader in logistics. Our ‘Customer Charter’ outlines five key commitments at the heart of our promise to you. Core Values


Our digital hub aims to strengthen the partnership between BT and DHL by delivering valuable insights, innovative solutions, and opportunities for growth. We are committed to fostering mutual success and enhancing operational efficiency.

The Cyber Agile Organisation for Tesco

We understand the challenges Tesco faces as it leverages emerging technologies and real-time customer data. With increased connectivity comes an expanding attack surface, making watertight security a must.
Our recent study, The Cyber Agile Organisation, reveals that three in 10 retail leaders are currently experiencing either ‘high’ or ‘very high’ cyber attack severity, and nearly half (47%) expect to experience this level of severity within the next three years.

Why BT?

We identify over 2,000 signals of potential cyber attacks every second, amounting to more than 200 million signals per day.
With over 70 years of experience protecting critical national infrastructure, our security credentials are unparalleled. We are consistently voted as a ‘Leader’ in network and security managed services by Gartner and IDC.
Our Cyber Security Operations Centres offer expertise to manage customers’ security and ensure they are protected 24/7.

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Optimising security and governance

Protect everyone, everything, everywhere – all of the time. This is especially true in legal practices working to safeguard the sanctity of case data or protecting the integrity of conversations between lawyer and lawyer, or lawyer and client.

Our cyber-security solutions also help you comply with ever-changing privacy, governance and regulatory frameworks.

The DHL Customer Charter

At BT, we value our partnership with DHL and our role in supporting your mission as a global leader in logistics. Our ‘Customer Charter’ outlines five key commitments at the heart of our promise to you. Core Values


Our digital hub aims to strengthen the partnership between BT and DHL by delivering valuable insights, innovative solutions, and opportunities for growth. We are committed to fostering mutual success and enhancing operational efficiency.

Latest insights

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Connecting the dots: The future of customer interaction

In today’s always-on, fast-moving world, delivering a seamless customer experience isn’t just a nice-to-have; it’s essential. Contact centres sit at the heart of these experiences, but as the logistics industry evolves, what does the future hold for these critical customer touchpoints?

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Efficiency unleashed: The power of unified contact center operations

Imagine a future where your front and back-office operations are seamlessly interconnected, with your people, processes, technology and data working in perfect harmony. For those who can master this integration, it will become a powerful source of competitive advantage.

 
Smart solutions for next-level customer engagement

The possibilities of AI for customer contact now stretch far beyond chatbots. Where should logistics companies like DHL be focusing their investment for the best results?



Discover CCaaS solutions

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BT Global Fabric

Our new network-as-a-service (NaaS) platform cuts through the complexities of modern networking and empowers your cloud-centric future. With Global Fabric, you can scale bandwidth, optimize performance and enhance security through an intuitive digital platform and API-driven automation.

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Genesys Cloud contact center

Transform your customer and employee experience with a modern, API-first experience orchestration platform. Genesys Cloud contact center uses a full suite of omnichannel options, built-in employee experience, turnkey AI, and end-to-end journey management.

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Fraud, security and compliance solutions

Protect your customers and keep your operations compliant with our flexible and easy-to-manage contact center security solutions, including Smart numbers Protect, Nuance Gatekeeper and Cloud Contact PCI.


Managing costs will help legal firms invest in people and new innovations to stay competitive. Our experts can demonstrate how smart workplaces, managing the cost of cloud, pay-as-use consumption models, and moving beyond legacy IT systems can save you money.

In today’s world, staying secure is essential for businesses of every size. BT offers cutting-edge solutions to protect your data, networks, and reputation from evolving threats. Partner with BT and ensure your business is safeguarded no matter where you operate in the UK.

Modernise telephony to simplify operations. Voice Calling with Microsoft Teams – powered by BT and our global SIP network – has helped a global law firm replace a poor-performing legacy system with new. They’re now able to communicate and collaborate, flexibly and seamlessly, wherever they’re work.

Making the difference for next generation law firms

In the fast-moving, increasingly competitive, cost-sensitive world of legal, the case for an exciting new technology and consultative proposition has never been clearer.



Connect and collaborate

Our digital workplace tools enable lawyers to boost their productivity by collaborating securely, from any location.


Overcome the recruit and retain challenge

In an increasingly talent-hungry sector, our technology will help maintain, retain and attract the best lawyers.


Optimise security and governance

Our tailored protection solutions for business envelop people, places, data and devices in first-class cyber security – all the time.


Maximise the value of clients

Technology and services that let you focus on building customer-centric, repeat-fee, longer-term relationships with clients.

Read how Convergence Group is seeing the real business value of Wholesale Ethernet to deliver high-quality connectivity for their customers.

Read how we’ve helped FastNet build their broadband business and keep their promises to bandwidth-hungry business customers.

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A managed security partner that will set you free

Setting the right security strategy to align with your business strategy can be complex. Our Managed Security Services will give you one less thing to worry about on your journey to zero trust.

Find out more about how you can leverage our BT Security Advisory Services and automated platform to deal with the increasing complexity and volume of cyber threats.

‘Fasttrack to Excellence’ newsletter

Stay updated on the exciting work BT is doing with DHL in the Contact Centre as a Service (CCaaS) space.






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